FAQs & Troubleshooting
I see "Waiting for ScalperIQ Tick Engine..." — what does this mean?
ScalperIQ studies (Delta Flow, Phantom, Impact) require the Tick Engine to be on the same chart. Right-click your chart, select Indicators, and add ScalperIQ Tick Engine first. Once the engine is loaded, your studies will automatically connect and begin displaying data.
I added the Tick Engine but my study still isn't showing data.
The Tick Engine needs a moment to process historical tick data after being added. Wait for the engine's loading message to clear. If the issue persists, try removing and re-adding the study. Make sure both the engine and the study are on the same chart with the same instrument and bar type.
Why do positive delta candles sometimes appear in a downtrend, or negative delta candles in an uptrend?
This is due to the Averaging Period setting. A higher averaging period smooths out fluctuations, making delta values more stable but slower to react to changes. This can result in positive delta appearing even as price declines, or negative delta showing up as price rises. In contrast, a lower averaging period reacts more quickly to recent order flow changes but may introduce more noise. Traders should adjust this setting based on their preference for signal stability versus sensitivity and their chosen trading time frame.
I placed my .license file, but none of my candles are colored, and I don't see any markers or zones.
If the study is not displaying any visual elements after placing your .license file, try the following troubleshooting steps:
- Toggle a Setting: Adjust any setting within the study's configuration panel and apply the changes to see if it resolves the issue.
- Remove and Reapply the Study: Delete the study from your chart and reapply it.
- Verify Your License Key: Double-check that the license key was placed into the NinjaTrader 8 folder in your
C:\Users\"Your Username"\Documents\NinjaTrader 8 folder.
- Restart the Platform: If the issue persists, restart NinjaTrader and reload the study.
- Contact Us: If you're still having trouble please email us at info@scalperIQ.com with "Troubleshooting" in the subject line.
Why do delta zones and delta pivots change position when I modify the averaging period?
Changes to the averaging period setting affect how delta values are processed and visualized. Modifying this input alters the context used to evaluate what qualifies as a significant delta shift. As a result, the placement or presence of delta zones and pivots will adjust accordingly. This is expected behavior and reflects the recalculation of data under the new configuration.
I see less zones/delta pivots than in my max settings. Why?
The setting specifies the maximum number of pivots/zones that may be displayed. If fewer pivots/zones appear, it means fewer qualifying areas were detected than the max setting.
Why aren't my candles changing color?
Ensure "Enable Candle Coloring" is active and that delta values exceed the threshold. If a custom theme is selected, individual color overrides will be disabled.
Why don't I see delta pivots?
Confirm that "Draw Delta Pivots" is enabled.
Why is the indicator running slowly?
ScalperIQ runs tick level calculations which can be intensive. To feel more responsive, right-click the chart and select "Data Series..." to reduce the number of days/weeks loaded for your time frame.
Can I use this during pre-market or extended hours?
Yes. To include all trading hours, uncheck "Use RTH Data Only."
When I turn RTH Data Only on or off, my markers and zones change positions. Why?
This occurs because the calculation for delta zones and pivots is based on the data available. When "Use RTH Data Only" is enabled, calculations are performed using only regular trading hours, excluding pre-market and after-hours data. When disabled, the full session is included, which can impact where zones and pivots appear.
Why do I see different signals than another user on the same asset and timeframe?
Tick data is inherently noisy and can vary slightly between users due to differences in data feed timing or how local data is stored. Complete synchronization between users may not always be possible, especially if one user's chart has been running longer than another's.
However, differences in alignment do not reduce the accuracy of signals. The indicator is designed to adapt to incoming data consistently, meaning that even if two users see slight variations, the signals themselves remain reliable and relevant for each user's setup.
Do I still need to enable Tick Replay?
No. As of version 2.0.0, ScalperIQ no longer requires Tick Replay to be enabled. The Tick Engine handles historical tick data processing automatically. If you previously enabled Tick Replay, we recommend disabling it as it can slow down chart loading times.
For all other questions please email info@scalperIQ.com